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Junior Installations Specialist Jobs In Warrington United Kingdom
Junior Installations Specialist Jobs in Warrington, United Kingdom
Junior Installations Specialist - Careflow PASLocation: HybridThe purpose of this role is to work within the Installations Team to deliver the requirements as part of the upgrade process, through robust software installation management and to respond to issues logged through the Service Desk that are deemed to be installation / core product configuration related.Responsibilities:Provision of 1st and 2nd line support queries that fall in the area of installation/software upgrade, responding to customer queries working within SLA. Responsibility for assisting the Incident Team with call Triage amp; Routing to internal teams and 3rd parties.Installation and configuration of new software releases in Test, UAT and Live areasTroubleshooting issues with upgrades and recording of outcomes.Following processes and procedures in line with ITIL best practice and any ITSM / issue reporting tools.Taking advantage of Knowledge Transfer opportunities to maintain and enhance product and installation/upgrade awarenessTimely updates to internal teams and the customer via the issue management tool.Provision of Out of Hours/On Call Service as required by the BusinessProactively contributing to the Knowledge Base.Identify need for CRFs (Change Request Forms), escalate to Team Lead for completion and Installation of hotfixes to customers providing assistance with testing and implementationProviding on-site support and delivery for new software, upgrades or go lives as required, such as MSI creation, publishing upgrading client and server environments etc.
Original jobs : https://gb.mustakbil.com/jobs/job/795325