Estate Services Team Leader Jobs in London, United Kingdom

As Estates Services Team Leader, you will be responsible for maintaining safe communal areas for our residents, safe workplaces for our staff. You will be responsible for high-quality caretaking and grounds maintenance service across your allocated patch.Key ResponsibilitiesResponsible for the day-to-day management of communal estate services on your patch through effective staff management and support, performance monitoring and contract monitoringLead on a programme of regular inspections and spot-checks to the communal areas of our properties, ensuring that: Fire risks are minimised and/eliminated, Environmental scheme improvements are identified Tenancy breaches, nuisance issues and communal repairs are identified and reportedLead on identifying and implementing improvements to the communal areas of our properties, including working with residents and colleagues to apply for funding and grants as requiredManage and support a team of caretakers (including agency staff as required), ensuring effective performance is consistently meeting the required standards, and poor performance is dealt with effectivelyManage and promote a culture of health and safety compliance within your staff team and patch, including regular monitoring of workplaces, provision of PPE and equipmentIdentify risks and concerns affecting staff within your team, ensuring that these are logged, recorded, follow up actions implemented and communicated, incidents and accidents are reported, and staff supportedManage communal fire safety and compliance within your patch, including identifying fire risks, and taking prompt action to minimise and mitigate these risks.Assist with management and monitoring of external contracts, including grounds maintenance, window cleaning, fly-tipping removal, refuse and recycling and cleaning contracts, taking action to report and follow through any shortcomingsEnsure that actions and recommendations arising from Fire Risk Assessments are carried out and implemented, including liaison and joint working the Compliance Surveyor / Building Services / Health and Safety teamsDeal with low level nuisance issues in relation to incorrect disposal or rubbish, recycling and bulky items and fly-tipping, taking prompt and necessary actions in line with our policies, procedures and tenancy/lease agreementsDeal with initial service charge enquiries in relation to communal services, contribute to annual service charge setting for schemes, and lead on the introduction of new service and charges, including resident consultationPromote and encourage resident involvement, including seeking feedback through site inspections, door-knocking, telephone surveying and attending residents’ meetings and events out of hoursFully investigate and respond to complaints and expressions of dissatisfaction regarding services, ensuring corrective action is taken as requiredPlay a key part in the development of new homes, attending Gateway and review meetings as required to feed back on the design of new schemes, and ensuring the requirements of the team are considered at the early stages, and lead on arranging for the necessary services to be put in placeAssist in the management of Octavia’s CCTV systems, including liaison with Police, managing Subject Access Requests, and overseeing extraction of CCTV data in line with UK GDPR regulationsWork jointly and proactively with other teams, partners and stakeholders to effectively manage issues at schemes and initiate / implement improvements, including attending regular internal patch meetingsProvide emergency response to incidents as required, including acting as an interface between our residents and the organisation, and liaising with emergency servicesGeneral administration, including ordering of PPE, cleaning supplies and equipment including provision of data and statistic, covering duty lines, dealing with visitors to reception and additional administrative support to the Head of Estates and Environmental Services / Estate Services Operations Manager, and providing cover for team members

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