Technical Support Specialist Jobs in Nantes, France

Lengow, an intelligent and automated e-commerce platform :Since 2009, Lengow has been the indispensable e-commerce platform for multi-channel expansion in the European market: marketplaces, price comparison websites, affiliate marketing, display ad retargeting, social media, etc.All jobs are open in Nantes/ Paris/ London/ Munich/ Barcelona.Position description :The Customer Success team is responsible for providing functional and technical support to merchants to help them make the best use of the Lengow platform and deal with any anomalies.In this context, Aurélie, our Technical Support Manager, is looking for a Technical Support Specialist.This position is open for our office of Nantes, Paris and BarcelonaWithin the Customer Success team, which is made up of around twenty people of all nationalities, your main tasks will be :Respond to functionals and technicals support requests in a considerate accurate, timely and qualitative manner,Coordinate the technical qualification of bugs and escalate it to our developers : Reproduce, qualify and write summaries of the various incidents,Provide and qualify new features needs to our product team,Suggest customer documentation updates or creation in order to reduce the need for assistance.

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