Head receptionist at The Optimist Jobs in Victoria, Hong Kong


About the RoleWe’re now looking for a dynamic Head Receptionist to join The Optimist, our iconic, Barcelona-inspired Northern Spanish grill on Hennessy RoadAs head of the reception team, you will manage a team of receptionists and be responsible for maintaining the show-readiness of the reception while preserving orderliness and smooth guest flow. You will work alongside the Events amp; Reservations Manager, welcome guests, and handle bookings, complaints, and guest inquiries in a prompt, efficient, and polite manner.You will be fully responsible for all aspects of running a high-volume, high-quality operation. You will ensure that your team is well-trained and motivated, and is consistent in delivering an informed and friendly guest experience.Fast-track your career progression, join an international environment and be a champion of the exceptional guest experience.Duties amp; ResponsibilitiesLead a team of receptionistsMaintain the show-readiness of the receptionEnsure order at all times and the dependable delivery of reception services such as coat check, bag check and phone chargingGreet and manage guests’ needs to enhance guest satisfactionFacilitate smooth guest flowPartner closely with the floor team in managing tables efficiently to optimise covers and turnsEnsure all company standards are met during serviceSet up the reception desk before shiftsAnswer calls for booking and event enquiries

Original jobs : https://hk.mustakbil.com/jobs/job/862744