IT Engineer (level 1 2 support) Jobs in Singapore, Singapore

Report to the Digital Technology (Technology Services) team in Australia (IT Operations Manager), whilst maintained a dotted reporting line to local Singapore leadership.Ensure operational stability of the technical environment by maintaining and evolving suitable technical knowledge and skills.Be part of the first contact support for staff and stakeholders seeking technical assistance.Manage requests through their entire lifecycle from first point of contact through to resolution, proactively keeping end users informed of progress.Manage the maintenance and inventory of IT equipment of the company including laptops, keyboards, headsets etc.Manage the maintenance / function of phone system, CCTV and printers in the company following processes and frameworks provided by Technology Services.Maintain an effective and meaningful relationship with Technology Services to ensure processes, pattern, frameworks, and technologies are leverage for the benefit of both companiesIdentify and escalate repeat issues and risks to Technology Services Management in a timely manner.Record all Incident Requests and Resolutions within the respective tool (ServiceNow) utilised by Digital Technology.Provide Monthly Reporting to Technology Services (as directed by IT Operations Manager)

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