Analyst, IT Infrastructure Jobs in London, United Kingdom

As an IT analyst, you will be primarily tasked with assisting end users on day-to-day issues/configurations for the Qontigo office you are selected and remotely to all other Qontigo offices, providing end-user support (daily issues, configurations, remote onboardings, preparing new joiner hardware, etc), maintaining our asset inventory, documenting solutions on our Ticket management tool, creating user/technical guides.You will also be involved in diverse area projects and implementations (cloud solutions, backups, etc) as implementer and testers, as well as providing hands and eyes support for the IT Team across the globe (communication rooms/datacenter set up/troubleshooting, local hardware configurations/testing, etc).At Qontigo, we work as one IT, and as part of these responsibilities, you will also be required to document and review support issues/solutions for improvement and/or guides for end users and for other IT team members to use." Responsibilities:Manage Local IT Assets (computers, peripherals, docking stations, displays, etc), maintaining accurate tracking on our asset control system.Provide L1 support to end users with day-to-day issues (login issues, local applications issues, app settings, etc), identify issue trendings provide improvement suggestions.Be actively involved in L2 Infrastructure issues and tasks, as well as be involved in diverse area projects (cloud implementations, backups, automations, migrations, IT expertise assistance, etc).Prepare and condition hardware for delivery and use (end-user hardware, Infrastructure hardware, VideoConference hardware).Prepare and update process and support documentation (guides, manuals, etc).Provide End users with training on Qontigo's standard tools/IT setup for use.

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