Quality Analyst Jobs in Santiago De Los Caballeros, Dominican Republic


JOB PURPOSEMonitoring, track, document and analyze the quality of the work performed by the agents in the operations department. Making sure the development of agents through feedback and coaching processes. Assure internal and regulatory compliance guidelines are being met across the organization RESPONSIBILITIES/KEY RESULTS The QA is a member of the QA amp; Compliance Department reporting directly to the QA amp; Compliance Supervisor. As a support department to the operations, the primary responsibility of such role is to ensure that each agent is working accordingly to the quality guidelines established and the compliance of the processes amp; procedures in the company.Audit, track, document and analyze the quality of the work performed by the operations agentsEvaluate compliance with quality guidelines, processes and procedures establishedEnsure adherence and accomplishment of all Quality Standards, as well as other regulatory requirements/guidelinesProvide QA supervisor with developmental feedbackCommunicate and report to the QA Supervisor any trends arising within the operations agentsParticipate in the daily, weekly, or monthly calibration sessions as neededAssist other departments in quality and/or compliance related requests Support QA amp; Compliance Supervisor with the department’s day to day operations

Original jobs : https://do.mustakbil.com/jobs/job/864202