Customer Support Agent - CFS Tier-1 Jobs in Athens, Greece

As a Tier-1, we commit to providing 24/7 services with strict response SLAs. The candidates should be competent to work at a high technical level, be a strong team players and be willing to follow applicable processes and procedures while maintaining the flexibility to think outside the box.ResponsibilitiesWork across multiple platforms and products and respond to inquiries from clients according to the SLAs;Be well-versed in the company’s Knowledge Base and perform an effective search for helpful information;Work independently on incoming requests and identify the need for assistance when necessary in accordance with the SOPs;Run a background check of the previous cases reported by the customer;Build meaningful custom responses with regard to support case history;Gather context information and store it in Ticket Properties and Private notes of the ticket;Work on increasing the KB as per the assignments from the manager;Work on Internal tasks when required;Attend support meetings;Keep track of the articles in Support Digest and consider them in the process of work.Ability to investigate and solve issues for clients remotely.

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