IT Business Support Jobs in Athens, Greece

On behalf of our client, a technology company that provides integrated retail and security solutions to its corporate partners that operate in many locations across Europe, we are currently looking for a motivated IT Business Support Engineer, to join their growing support team in Athens.A day in the life of an ‘IT Business Support Engineer’You will provide 1st Level Customer Support Services on complete Retail IT software and Hardware solutions.Your day-to-dayDefine customer needs via ticketing service system and provide support services accordinglyProvide 1st level customer support services on complete IT software and hardware solutionsTroubleshooting retail issues (printing issues, fiscal devices issues, hand scanner issues, label printer issues etc.)Troubleshooting IT related issues (hardware issues, connectivity issues etc.)Provide 1st level Customer Support Services on Network Attached Storage devicesDiagnose errors or technical malfunctions and determine proper solutions remotelyReading, understanding and implementing specific processes stated in user manuals or scoping documentsTroubleshooting, debugging and applying fixes in software-based solutions provided to customersDeploying software solutions or updates

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