Technical Support Specialist for B2B with German Jobs in Brno, Czech Republic

Ventrata is looking for a B2B Technical Support Specialist to help our clients with their issues. If you love problem-solving and are an excellent communicator, this is the role for you.About VentrataFounded in late 2016, Ventrata aims to be the Google of the travel industry the SaaS solution everyone relies on. We provide technology in all channels with a one-stop-shop ticketing, management and operational solution for attractions, tours and activity suppliers.Despite the challenging environment, Ventrata continues to grow in double digits. During the global pandemic, many attractions have restructured and upgraded their technology. For Ventrata, this has driven a growth rate of 6x from $80m in ticket sales in 2019 to more than $900m in 2022.Ventrata has been profitable since 2018 and holds substantial private backing. There have been two successful rounds of funding prior to coronavirus. No funding has been required to maintain operations through the period. Our team is based in Czechia, UK, Ireland, Spain, Portugal, Slovakia, Croatia, Nigeria and the US.What will your main responsibilities be?Actively improve the customer experience;Work with clients and their employees to identify problems and advise on the solution;Recreate, troubleshoot and independently investigate reported issues;Collaborate with development teams, identify errors and report bugs via internal helpdesk;Master the support channels: Ventrata Chat, Slack and Helpdesk;Help with client onboarding and uploading data to our systems;Supporting internal teams with tasks beyond the job description;

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