Russian English Player Support for Video Games - home office Jobs in Bucharest, Romania

Established over 20 years ago, Keywords Player Support is one of Keywords Studios' fastest-growing Service Lines, dedicated to offering the best customer service in the games industry. We’re Pioneers and Leaders, always looking to allow equally awesome people a way into the premier international space of gaming companies and publishers. We help the world’s greatest game development studios provide technical assistance to their players, while they work hard to develop stunning game experiences, including MMOs, AAA blockbusters, indie gems and mobile hits.We're currently looking for eager and enthusiastic Russian-speaking Player Support Agents (with English fluency as well being highly-desirable), based and eligible to work in Romania.What you’ll be doing:Provide superb Customer Support experience to players, assisting them with issues they encounter and tackling game-related questions.Use your investigative skills and troubleshoot players’ queries via a ticketing system.Support players through e-mail and / or chat. You will not take any phone calls!Collaboration is key - take initiative by assisting internal teams with project-related requests. Enjoy continuous interaction with the client's development team. You might be the voice of the product, but you're also their ear on the ground.Lots of us at Keywords live and breathe video games. But even if you don't, there's plenty of time to become a master of the product you are supporting.

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