Branch - Member Services Specialist Jobs in West Haven, United States

Our Branch Member Services Specialists provide exceptional experience to our members, implementing USALLIANCE's sales and service standards by offering products and services to improve members’ financial position. Opportunities are currently available for candidates who display a great, positive attitude and the drive to succeed. Duties include: Promptly and accurately perform member transactions and requests, via in person and on the phone, including but not limited to balance inquiries, deposits, withdrawals, funds transfers, loan payments and setting up online and mobile banking, and submitting new membership and loan applications.Demonstrate a satisfactory knowledge of Credit Union products, services, policies and procedures, including promotions and special offers, during member and employee interactions.Offer additional support to our Call Center when needed.Assist existing and potential members by providing quality service and information in a pleasant, professional, and efficient manner via in-person, telephone, electronic communication (email, fax, web chat),.Demonstrate working knowledge and understanding of the Credit Union’s sales and service standards, and cross-sell Credit Union products and services during every eligible member interaction.Maintain the privacy and confidentiality of Credit Union member and employee account and business information. Identify and communicate areas for continual improvement of business processes to support efficiency.

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