Analytics Manager (CX/Ops) Jobs in Vancouver, Canada

Launched in 2019, Binance.US is the fastest growing and most integrated digital asset marketplace in the United States, powered by matching engine and wallet technologies license from the world’s largest cryptocurrency exchange - Binance. Our mission is to provide liquidity, transparency, and efficiency to financial markets by creating products that leverage crypto to unlock the power of everything. We build bridges between traditional finance and digital markets that enable growth for allempowering the future of finance. Binance.US is operated by BAM Trading Services.Binance.US, one of the most recognized brands in cryptocurrency, is looking for a Product Data Science Leader to join our growing Data organization. You will be embedded as a leader in the Operations organization, working with and supporting the different aspects of the strategy and operations on a day-to-day basis.The ideal candidate is a strategic self-starter with a solid foundation in data science and proven track-record in operations data science with an obsession for customer satisfaction. You are not only strong in execution and delivery, but also extremely skilled in designing strategy, planning and building a team.#LI-RemoteWhat You'll DoBuild and execute an effective strategy and roadmap for the Customer Experience and Operations Data Team Develop and foster a rigorous data-driven culture within Customer Experience and Operations team Develop, optimize, and enhance KYC funnelsRegularly assess different aspects of the operations to find the highest impact projects for operations team to have the maximum impact on customer satisfaction Conduct and oversee operations research and deep dive data analysis to prioritize operation efforts and improvement opportunities; leverage insights to develop data-driven business cases to inform and influence company’s strategy amp; roadmap to maximize the operations KPIs Define, measure and consistently track health, technical and efficiency metrics for the different parts of the company Find data solutions and prioritization from customer obsession point of view to ensure the best overall experience and service to the customer of Binance.usCollaborate with other teams like product, risk and compliance to ensure smooth experience for the end user of Binance.usDesign and Build tools for the CX/Operations team that help in automating processes and facilitating swift and smart decision makingConceptualize and prototype machine learning models to improve operations and Customer Experience/Success KPIs Recruit, Manage, and mentor a team of motivated operations data scientists/analysts

Original jobs :