Product Support Specialist Jobs in Abbottabad, Faisalabad, Islamabad, Karachi, Lahore, Peshawar, Rawalpindi, Pakistan


Job DescriptionInsignia Software is seeking energetic candidates to provide technical support and training for Insignia products such as Insignia Library System and Insignia Student Management System. Insignia customers include K-12, public, academic, and special libraries. As a Product Support Specialist for Insignia, you will gain an in-depth understanding of Insignia products to provide customer support to customers all over the world.Duties:This position involves providing support for various software products. Experience in other library automation systems and student information systems is an asset. Experience in providing technical support is also a MUST. Day to day tasks include but are not limited to:1. Providing phone and email support to troubleshoot user issues2. Recommendation product enhancement to improve the product3. Responsible for quality control/bug testing of new releases4. Research projects5. Support product development through research and documentation6. Updating knowledgebase cases and release notesQualifications:1. Library diploma or MLIS, IT diploma or degree in computer science, or engineering degree2. People person with excellent phone and email manners3. Excellent English writing and speaking skills4. High typing speed5. Someone who both enjoys and excels at problem solving6. Very knowledgeable on all Microsoft Office products7. Technical support related experience an asset8. 2-5 years’ experience requiredImportant: Monday – Friday, Evening/Night ShiftNight Shift will be 9 hours with 1 hour lunch break, start time will varyStatuary Holidays: Local statuary holidaysWork will be done remotely from home, must have stable high speed internet accessMust be fully committed to Insignia, must not have any other part-time or full-time jobStart Date: As soon qualified candidates are selectedThis is a full-time permanent positionJob Type:Full Time/PermanentJob Shift:Third Shift (Night)Job Location:Islamabad, Faisalabad, Karachi, Lahore, Peshawar, Rawalpindi, PakistanGender:No PreferenceMinimum Education:BachelorsDegree Title:Computer Science or IT related degree or three years Diploma in ITCareer Level:Experienced ProfessionalMinimum Experience:3 Years (3-5 years of experience in Technical Support or library Management System)Job Specification

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