Senior Payments Associate Jobs in Cardiff, United Kingdom

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company.We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. Since our launch in 2014, we’ve opened over three million accounts and we've been voted Best Current Account Provider five years in a row. We employ more than 2,300 people across our London, Southampton and Cardiff offices and will open our Manchester office in 2023.We're looking for a Senior Payment Associate to join our team. Everyone at Starling gets the chance to own interesting things from day one, and we’re told one of the best things about working here is the ability to achieve a lot in a short space of time. Applications for this role will close on 15/02.Responsibilities include but not limited to: Being part of the Payment Operations team and being responsible for the ownership of various payment schemes (Current Account Switch Service, BACS, Faster Payments, and Internationals)Promptly dealing with queries and investigations, internally and communication with other banks.Ensuring SLAs are adhered to.Showing ownership and accountability for offering solutions that help and benefit our customersActively seeking to improve processes and workflowsSupporting payment processingProviding SME payment support to Contact Centre/Payment Operations Supporting incident managementWorking closely with Reconciliation's team to resolve outstanding breaks.Maintaining existing and create new procedural documentation.Supporting the team and dealing with ad-hoc tasks that may arise

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