Customer Success Representative, Bilingual French, Remote Jobs in Montreal, Canada

Who we are:Financeit is a point-of-sale financing provider serving some of the largest home improvement and retail organizations in Canada. Our platform helps businesses close more sales by offering customers affordable monthly payment options for their next big home improvement, vehicle or retail purchase. We are small enough that you can make an impact within the company and large enough to make an impact in the market.Financeit is a company where collaboration, inclusivity, fairness, and respect aren’t just ideas that get talked about, but are part of who we are. If such a workplace intrigues you, we hope you’ll join us.About the role:We are looking for an enthusiastic and self-motivated Bilingual Customer Success Representative to join the Financeit team. As a Customer Success Representative, you will be the go-to person to help answer questions, troubleshoot problems and provide a great experience for our Partners and Borrowers. You’ll also oversee and coordinate loan payments.Work remotely from anywhere in Canada.What you’ll do:Provide top notch customer service by resolving Partner and Borrower inquiries via phone (inbound and outbound) and emailRespond to all inquiries promptly and maintain detailed notes and customer informationPost, reconcile, and balance daily financial transactions related to loan payments and reversalsMaintain strict service level agreements associated with payment processing and daily, weekly, and monthly reconciliationsUnderstand all the ins and outs of Financeit’s services and productsIdentify opportunities to improve overall customer service experienceBe an internal champion and voice for our Partners/BorrowersWork on other special projects to improve the customer experience

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