IT Support Specialist Jobs in Toronto, Canada

Who we are: Financeit is a point-of-sale financing provider serving some of the largest home improvement and retail organizations in Canada.Our platform helps businesses close more sales by offering customers affordable monthly payment options for their next big home improvement, vehicle or retail purchase. We are small enough that you can make an impact within the company and large enough to make an impact in the market.Financeit is a company where collaboration, inclusivity, fairness, and respect aren’t just ideas that get talked about, but are part of who we are. If such a workplace intrigues you, we hope you’ll join us.About the role: We are looking for an enthusiastic IT generalist that has a broad set of technical skills to help our IT team support its internal users.The successful candidate is a personable team player with a positive attitude, strong communication and presentation skills. They must multi-task and thrive in a fast-paced start-up environment and hold themselves accountable for results.This position will report directly to the Information Technology Manager and will work closely with everyone in the Financeit IT team. We work in an open office environment and have a lot of fun.What you'll do:Register and classify received incidents and undertake an immediate effort to resolve them as quickly as possibleProcess and respond to service requests and keep users informed about their incident’s status at agreed intervals. Service requests include but are not limited to: computer maintenance (hardware/software), application installation/deployment, network setup and support, and vulnerability patchingLocal Area Network administration that includes Internet ConnectivityMonitor and help maintain the VoIP Telephone System and Zoom meeting roomsParticipate in various Cybersecurity Activities and maintain security controlsSetup and provision computer hardware and software with group specific requirementsMonitor and maintain computer systems and networksTroubleshoot system and network problems and diagnose and solve hardware or software faultsApply excellent problem-solving skills to uncover the root cause for technical issues and creatively find ways to resolve themCommunicate complex concepts to a general audienceProvide support, including procedural documentation and relevant reportsWalk staff or clients through a series of actions, either face to face or over the telephone to help set up systemsSet up new user accounts and profiles and resolve password issues securelyRespond within agreed time limits to call-outsPrioritize and manage many open cases simultaneouslyEstablish a good working relationship with customers and other professionals, e.g., software developersTest and evaluate new technologies and find new innovative ways to help with job efficiency

Original jobs :