Head of Delivery Jobs in Cheltenham, United Kingdom


Ripjar specialises in the development of software and data products that help governments and organisations combat serious financial crime. Our technology is used to identify criminal activity such as money laundering and terrorist financing and enables organisations to enforce sanctions at scale to help combat rogue entities and state actors.Team mission:Our team enables the delivery of high-quality software to a variety of environments through technical skills, process implementation and software management, anchored in a continuous innovation culture.What you'll be doing:As the Head of Delivery for Labyrinth Screening, you will report to the General Manager and be responsible for all aspects of Professional Services and Software Delivery. You will have a track record in software delivery, having run and grown a professional services function for SaaS and/or on-premise software products. You will have accountability for all aspects of professional services including rate management, margins, profitability, demand forecasting, capacity planning and prioritisation.You will work closely with a team of 4 Project Managers as well as internal and external stakeholders to achieve successful outcomes, building strong relationships with our Customer and Partner community and acting as an escalation point across customer deliveries. Key tasks:Manage resourcing across the Labyrinth Screening Delivery portfolio including Demand Forecasting, Capacity Management and PrioritisationResponsible for the commercial success of our professional services and customer deliveriesEstablish strong professional relationships with Customer and Partner stakeholders, acting as an escalation point across customer deliveriesLine management responsibility for a team of Delivery Managers including day-to-day tasking, performance management and professional development Responsibility for the quality of Delivery services to internal and external customersBuild and scale our global service approach including the tools, processes and people to deliver an effective and efficient delivery processBuild the frameworks and processes to support the growth of Professional Services within Ripjar in-line with our company objectivesManage the release process alongside Product and Engineering for scheduled releases across our customer baseEnable support to business development activities such as Pilots, Proof of Concepts, RFI and RFP responsesBuild Professional Services catalog strategic vision, identifying and develop new service offerings aligned to Ripjar’s product and our go to market strategy

Original jobs : https://gb.mustakbil.com/jobs/job/866823