Customer Value Manager Jobs in Tokyo, Japan

Coupa Software (NASDAQ: COUP), a leader in business spend management (BSM), has been certified as a Great Place to Work by theGreat Placeto Work organization. We deliver Value as a Service by helping our customers maximize their spend under management, achieve significant cost savings and drive profitability. Coupa provides a unified, cloud-based spend management platform that connects hundreds of organizations representing the Americas, EMEA, and APAC with millions of suppliers globally. The Coupa platform provides greater visibility into and control over how companies spend money. Customers small, medium and large have used the Coupa platform to bring billions of dollars in cumulative spend under management. Learn more Read more on theCoupa Blogor [email protected] on Twitter.Do you want to work for Coupa Software, the world's leading provider of cloud-based spend management solutions? We’re a company that had a successful IPO in October 2016 (NASDAQ: COUP) to fuel our innovation and growth. At Coupa, we’re building a great company that is laser focused on three core values:1. Ensure Customer Success Obsessive and unwavering commitment to making customers successful.2. Focus On Results Relentless focus on delivering results through innovation and a bias for action.3. Strive For Excellence Commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.Responsibilities:Customer Success Managers represent the primary point of contact from Coupa to customers after customer go-live. As such, they provide three critical functions: 1) Work with/coach customer teams to drive customer success strategies and to achieve customer success goals, 2) Provide communication to customers regarding Coupa, new product capabilities and other critical information, and 3) provide a consistent point of contact for customers and a concierge into other needed Coupa functions and resources.Specific goals center on the following:Customer successCustomer referenceabilityCustomer renewal and growth of annual contract value.Customer solution expansionKey activities include:Participate in customer success metrics workshopsDevelop customer success roadmapConduct scheduled customer check-insDrive periodic business reviewsManage renewalsMonitor customer performance.Manage customer relationshipsEstablish role as trusted advisorQB Coupa internal resources as neededShare best practices ideas, product information, and relevant Coupa news.Support/drive customer campaigns

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