Client Service Representative - Saddleridge Jobs in Calgary, Canada


Our bottom line is different.There’s something special about working at ATB, and it’s been recognized on every top employer list that matters. Maybe it’s our exceptional culture where your total wellness is supported through market-leading benefits and you’re free to bring your whole self to work. Maybe it’s our commitment to a growth mindset and our unrelenting thirst for making it possible for fellow Albertanseven the ones who aren’t our clients. Whatever it is, you won’t find a more genuine, driven and knowledgeable group of humans anywhere. We foster a culture of purpose, performance and possibilities. We engage with intense curiosity, and bring our whole selves to work, every day. We know it starts with people like you, so take a chance and start with us.Job Number: REQ5633Department: Everyday Financial Services (EFS)Location: Calgary, ABApply by: Feb 6, 2023Paygrade: B-PFSSystem Job Title: Client Service Representative BLeader: Amarjit RakhraIs this a Union Position: Yes**This role requires evening amp; Saturday shifts on a rotating basis**As ATB’s next Client Service Representative, you are responsible for providing face-to-face core transactional banking services to ATB clients. This involves providing professional and efficient client service by identifying client needs and matching them with the right products, solutions and experts.Accountabilities:Deepening relationships with our clients by having conversations to understand their needs and how we can help them reach their goalsTransforming the client experience by introducing our clients to experts and educating them on our digital tools and resourcesMaintaining and building client relationships by providing optimum customer serviceDeveloping and building internal partner relationships with other ATB departments, supporting branch operations to meet customer service requirements and to assist with resolving issues or concernsFollowing tactical service routines, best practice processes and procedures on all administrative and operational activities within the branchProcessing cash and clearing transactions, abiding by current policiesActively participating in branch team meetingsProviding assistance and coaching to other CSR's, as requiredEnsure branch assets are properly safeguarded and that premises and equipment are maintained and that collateral documents are properly controlledTaking responsibility for personal development plan; schedule meeting with manager to discuss development plan

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