Member Experience Specialist Jobs in Las Vegas, United States


The ScoopAs a Member Experience Specialist, you'll have the opportunity to help launch a world-changing health amp; fitness company. You will be responsible for providing world-class guidance and support to our members, from answering inbound questions to delivering product education and technical support. If you have a knack for maximizing customer satisfaction and a passion for all things sports performance, fitness, and consumer tech, let’s talk!About UsKatalyst is the world’s most efficient workout. Our FDA-cleared training system and full-body suit use Electro Muscle Stimulation (EMS) to deliver specifically-tuned, low-frequency impulses to each of your major muscle groups. These impulses imitate the brain signals that cause your muscles to contract and significantly increase your muscle activity. When combined with simple, bodyweight movements, Katalyst multiplies the results of any exercise. The result is a complete, full-body workout in just 20 minutes, with no external weights or impact on your joints. Learn more at www.katalyst.fit.Responsibilities include, but are not limited to:Performing member support via email, phone, social, forums, and in-person, answering questions and delivering basic product education Using consultative selling to help customers determine whether Katalyst is right for themOnboarding new members via ZoomPerforming post-sale support, including basic tech support and triaging/escalating issues to other team members Learning the industry to understand the products we offer on a technical level Assisting in the implementation and maintenance of customer service tools to help us scaleCollaborating with members of other teams to find answers and be a resource to teammates Advocating for customers by identifying trends and suggesting improvements to business processes, policies and productsParticipate in local outreach and pop-up events as needed

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