Service Designer (Contract) Jobs in Seattle, United States

Substantial has multiple projects in need of Service Designers. It is expected that candidates can conduct design research, protocol development, discovery research and insights synthesis with participants. Candidates also should showcase experience supporting design and facilitation of workshops, designing toolkits, service blueprints and system maps. Preference will be given to candidates who have experience working with equity centered design research or implementing liberatory design methodologies. Our portfolio is always evolving but here is an overview of one of our current projects:The Client: Non-profit partner working in K12The Project: Understanding demographics, experience and needs for K12 students impacted by systemic racism and poverty.The Expertise: We are looking for a service designer with client-facing discovery research experience who can facilitate research protocol development and conduct interviews with stakeholders, lived experts and subject matter experts. We will also need the designer to support insights synthesis and collaborate with the client to develop toolkits, maps and blueprints by centering equity in the process, methods, and approach.Expected Duration: 10 monthsWeekly Hours: 15-30 hoursRole Description (this is a 1099 contract position):Expectations:Bring a strong equity and anti-racist mindset to the workBring a collaborative approach to developing research protocol, interview or discussion guidesVisualize and map research, insights and opportunitiesTake on various tasks, design-related or not, to support different processes and needs on your project teamsCollaborate directly every day with design leads, engagement managers, and clientsBalance time between directly working on research, gathering feedback from the larger team and executing against client and team feedbackDesign and facilitate workshops with lived experts, clients or other stakeholders

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