Associate - Member Services Jobs in New York, United States


The OpportunityThe role of Associate - Member Services, is a role that has existed on the YJP team in a part-time capacity since its inception, but has been newly expanded to a full-time role to support the organization’s growing membership base. This role is part of the Membership Department and will report directly to the Manager - Membership. The Associate - Member Services will have the opportunity to assist in one of YJP’s major advancement efforts by being the primary driver of membership retention. The Associate - Member Services, will work alongside the Associate - Member Acquisition, which will provide plenty of opportunity for cross-learning and collaboration. The Associate - Member Services will work on a hybrid work schedule, having two on-site days per week. The Associate - Member Services will also attend in-person events on weeknight evenings as needed to interact directly with YJP’s members. YJP’s office and events are located in Manhattan.What You Will DoConceive, implement, and execute member retention strategiesConduct regular conversations with all active members to inquire about their experience and needsIdentify involvement opportunities through YJP’s existing programs and engage appropriate members Manage, maintain, and update community management software systemDevelop and work with software developer to implement new features for the community management systemDevelop and execute member chapters in collaboration with the Membership and Programs TeamsSolidify YJP’s Job Platform strategy and implement systemManage Job Platform program and engage both employers and prospective employees to participateManage member cancellations and conduct cancellation conversationsContinuously communicate member feedback to the Membership TeamCollaborate with the Membership Team and the Marketing Team to develop membership collateral material contentBuild and maintain relationships with prospective and current membersAttend programs as assigned to build face-to-face relationshipsCollaborate with the Marketing Team to develop social media and email marketing strategies for member acquisition and retentionWork to upgrade current members in collaboration with the Associate - Member Acquisition

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