Customer Success Specialist Jobs in Urbandale, United States

DSI is a sales enablement company that has an immediate career opportunity for an Inbound Account Support Agent to help us manage customer-facing communications. At DSI we pride ourselves on a fun family-oriented work environment, and we take great satisfaction in going the extra distance for our customers.As the Inbound Account Support Agent, you will process orders, complete modifications, and escalate cases across several communication channels. To succeed in this role, you need to deliver excellent customer service while remaining calm when customers are frustrated. It is essential that you have experience working with computers and web-based applications. *This is an in-office position that will report to our Urbandale, IA office* Schedule Monday FridayAbout DSIDSI is a family-owned company that has been in business since 1984. We provide enhanced value that delivers results for our clients and partners; through sales management, marketing assistance, hardware logistic solutions, immersive training, engineering expertise, and proprietary software solutions.We believe that relationships are the most important part of our business. Whether it’s mobility, broadband, video, commercial, residential, Lamp;I, MDU, or all; we are a one-stop solution to help sales partners uncover growth opportunities.RequirementsMaintain a positive, empathetic, and professional attitude toward customers at all timesLearn and retain an in-depth understanding of DIRECTV Commercial property channelsSupport dealers and customers via inbound calls regarding their subscription account and installationProficiency in notating account updates into proprietary software and working with ATamp;T internal staff and technicians in a professional mannerResolve issues and schedule installations of DIRECTV Commercial accountsSupport ATamp;T and customers by directing them to the correct DIRECTV support teams with questions and issuesSolve ongoing tickets in a timely manner and request follow-ups when needed

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