Sales Administrator - Francophone Jobs in Dakar, Senegal

Company SummaryAZA Finance is an established provider of currency trading and cross-border payment solutions which accelerate global access to frontier markets through an innovative infrastructure. By leveraging cutting edge technology in our flagship products, AZA can significantly lower the cost and increase the speed of business payments to, from and across frontier markets.Our API product provides both wholesale currency purchase and retail settlement via our robust API while our Web-Based platform is our B2B over-the-counter product that caters to businesses with wholesale currency needs, especially those paying partners and suppliers.Our partners utilise our hybrid financial infrastructure and deep local knowledge to manage liquidity and send payments to dozens of bank networks, mobile money operators and payments aggregators across Africa. Licensed by the UK’s FCA and the Bank of Spain, AZA is a market-maker in every major African currency. AZA was founded in 2013 and now has offices in Nairobi, Lagos, London, Luxembourg, Madrid, Kampala and Dakar.Job SummaryAs the Sales Administrator, your responsibility will be assisting the Sales Organization in the day-to-day dealings with existing client accounts. You will deepen and strengthen the client experience by providing excellent ongoing day to day service, assisting with the transaction journey, helping simplify documentation requirements, answering client questions and providing post-transaction support, when required. The role of a Sales Administrator is a critical element in the transaction journey helping to navigate AZA Finance’s internal teams and processes, so we’re looking for an empathetic young leader, with the relevant experience and skills, to help build the vision for excellent standards in transaction processing and to instill a customer-centric culture at AZA Finance. This is an exciting opportunity to help take Africa’s leading digital FX company to the next level. This role is open to candidates in Dakar (Senegal).ResponsibilitiesLead with customer-centric approach by setting high standards for client support and customer happiness.Act as an effective liaison between AZA Finance and the clients in the Transaction Journey, facilitating any queries relating to transactions.Support the Sales amp; Account Management team by collaborating with internal stakeholders (Compliance, Legal, Payments, Product and Treasury).Support and improve the customer transaction journey by providing feedback.Maintain high standards and timely responses to clients by acting within defined SLAs.React quickly to client queries to ensure there is a smooth client transaction process and identify any questions / problems.Proactively anticipate client requirements and requests ahead of time. Maintain clear and up-to-date records of client transactions within all systems.Adhere to the SOPs and compliance standards set internally.Help identify and fix inefficiencies in current workflows and processes.Display a high level of emotional intelligence and step into a leadership role when required.

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