On Call Coordinator Jobs in Philadelphia, United States


This position operates from Monday - Thursday, 5:00 PM - 8:30 AM and is paid hourly.The On-Call Coordinator is responsible for providing excellent customer service to clients and caregivers, across multiple offices, outside of regular business hours. Additionally, this position is responsible for confirming our caregivers have arrived at the client during their scheduled time, ensuring company policies are followed, restaffing caregiver call-outs, completing schedule changes, and staffing new cases, when applicable. Essential Job FunctionsProvide case management and staffing services as described after hours Monday-Thursday. Coordinate staffing of clients' shifts according to the client's care plan. Maximize schedules and reduce the number of open shifts while minimizing overtime and scheduling inefficiencies. Respond to client grievances and complaints with thorough documentation and attention to their concerns while providing high-quality customer service. Respond to caregiver complaints with thorough documentation and attention to their concerns while providing high-quality customer service.

Original jobs : https://us.mustakbil.com/jobs/job/868047