Assessment and Referral Manager Jobs in Sacramento, United States


The Aamp;R Manager (ARM) is responsible for assessing the needs of prospective patients and phone callers and ensure their referral to the service or resource to best address those needs. The ARM is also responsible for key responsibilities pertaining to intake department operations, fiscal and staff management, managing patient care services and coordinating staff scheduling. The ARM will support and direct intake staff assignments and facilitate communication with other disciplines, departments and community resources. This includes direct supervision of employees and conducting performance evaluations.RequirementsKEY RESPONSIBILITIES: Intake StandardsResponds to telephone and face-to-face inquiries from persons seeking mental health care or information about mental health-related services.Through a systematic process of interaction with patients, the patient's significant others, and the appropriate health care providers, collects and analyzes data regarding the patient's physical, psychosocial, environmental, self-care, educational, spiritual, cultural and anticipated discharge needs; determines patient's alcohol or drug toxicity; identifies signs of withdrawal; conducts screenings or assessments to determine needs of treatment.The care and treatment of the patient are rendered in a competent manner and are based on current chemical dependency and psychiatric nursing/clinical knowledge and standards; care is evaluated against the goals and plan of care and is revised as needed and appropriate to the patient.Facilitates the patient's access to the appropriate level of care and setting.Establishes and maintains effective working relationships with patient services counselors and coordinators, intake department, physicians and health professional affiliates, healthcare facilities, and nursing staff.Demonstrates good skills in assessing client's crisis and clinical indicators via phone and in-person and documenting such on a call sheet and scheduling assessment as clinically appropriate.Prepares written report of assessment results in a timely manner (immediately following completed assessment) and includes recommendations for the level of care and treatment needs.Makes appropriate interventions during assessments, and crisis situations with clients, family/friends and other professional staff.Assesses need for involuntary hospitalization evaluation and contacts country crisis team, law enforcement or 5150 Certified AVDMH employee as needed to ensure the safety of client and others.Enters the data of calls and assessments in the computer system in a timely manner.Assists clients who are not admitted into a program with follow-through of clinical referrals and recommendations.Provides pertinent clinical information to physician and program staff who will be reviewing the patient to ensure a smooth transition for the patient.Distributes documentation of admissions to the Business Office, Admitting Unit and the Utilization Review Department.Maintains knowledge of developmental tasks and sociological theories of pertinent age groups.Maintains knowledge of legal guidelines pertaining to Emergency Medical Treatment amp; Labor Act (EMTALA)/Consolidated Omnibus Budget Reconciliation Act (COBRA) and abuse/neglect reporting.Communicates with managed care organizations to obtain insurance pre-authorizations in a timely manner.Performs related duties, as requested.Upholds the Organization’s ethics and customer services standards

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