Workforce Analyst Jobs in Athens, Greece

Novibet is looking for an experienced Workforce Analyst to join our dynamic Customer Support team, based in our offices in Athens.Novibet, founded in 2010, is an established GameTech company that operates in several countries across Europe through its offices in Greece amp; Malta. Licensed and regulated by MGA, ADM and HGC, and Irish Revenue Commissioners, Novibet is committed to delivering the best sports betting and gaming experience to an ever-expanding customer base.Your roleAs Workforce Analyst you will join the Workforce Management team in our Customer Support department. The Workforce team keeps the powerful 24/7 Customer Support engine fine-tuned and ensures its operation at peak efficiency. As a WFA you will be collecting, reviewing, and reporting performance data and customer feedback data which will further help us to provide a great Customer and Employee Experience. The position reports to the Workforce Management Manager and your daily tasks will be:Extract and store daily, weekly, monthly reports from the relevant tools and databases and set up reportingReport and analyze key department metricsTrack stats and compile all data to present in a standardized mannerCollect all the necessary data elements from various sources and use them in various toolsMaintain various databases by entering new and updated informationConduct monthly reviews and present data with roots cause action proposalsDevelop cohesive conclusions and interpretationRecommend improvement areas for WFM processesGenerate ideas or process and service improvement planningAssist with projects and other WFM duties as requested or assignedRequirementsWorking experience in a WFM role or relevant with a background in Statistics and Data AnalysisExperience in WFM/Shift scheduling toolsSolid knowledge of Microsoft Office and Google Workspace toolsKnowledge of various forecasting/scheduling software is nice to haveKnowledge of reporting tools i.e Zendesk Explore is a plusExperience with continuous process improvements a plusExcellent communication and interpersonal skills. Collaboration is keyAnalytical mindset with an attention to detail and problem-solving skills Strong organizational, multi-tasking, and prioritizing skillsBachelor’s/Master's degree in Statistics, Data Analytics, Economics, or any other related field BenefitsAt Novibet, we do value our people! Our team consists of passionate and highly aspirated professionals who strive for innovation daily! We support everyone to rise and reach their highest potential within a fun, fast-paced and challenging working environment!We are proud to offer our team the following:Competitive remuneration and benefits package including bonus scheme Recognition and reward programs to recognize your achievements and contributionsAll the gear you need to support your everyday work life A lot of special celebrations, sports and well-being events and team bonding activitiesSupportive team friendly, international and multicultural environmentFocus on our people’s career development, empowering our team with internal rotation continuous feedback and training

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