Payments Support Specialist Jobs in Denver, United States
About ProcareOur mission is to simplify childcare operations and create meaningful connections by providing technology, expertise, and unparalleled service.Procare Solutions is the #1 name in childcare software used by more than 35,000 childcare businesses across the country. For over 30 years, childcare professionals have looked to Procare to provide real-time information for making critical decisions, maintaining compliance with local and state regulations, and adhering to business best practices.We make childcare management run smoothly, so that our customers can spend more time focusing on the kiddos, not back office administrative duties.A little about the roleThe Payments Customer Support Representative provides support and step-by-step solutions for end-user (customer) payments software-related questions. Support is provided by clearly communicating solutions in a user-friendly and professional manner. The person in this position must be engaging, service-oriented, and technically minded. Payments Customer Support Representatives commit to excellence and provide the best customer experience.What You'll Do. Deliver customer service and support to end-users, via remote connection, email, or over the telephone, while using and operating automated call distribution phone software, and in-house customer management system Interact with customers to provide and process information in response to inquiries, concerns, and requests about product usage and services Adding services to existing customer accounts such as the ability to process credit cards or change card types accepted Updating internal systems with customer information amp; correspondence Interface with various departments to facilitate customer needs and requests and service escalations and redirect problems or issues to the correct resource Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business Follow up and make scheduled call backs to customers where necessary Maintaining excellent customer support and communications.
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