Customer Service/ Experience Manager Jobs in West Palm Beach, United States

Ironwear is a safety solution provider. For over 30 years we have manufactured, developed and reengineered Personal Protective Equipment (PPE) for all industrial markets around the globe. We are an established company and are growing.SummaryThe Customer Experience Manager (CEM) is responsible for ensuring our customers and contacts have a positive experience with Ironwear as both a company and brand. The role is to ensure that each touchpoint across the customer journey is engaging, efficient and effective. The Customer Experience Manager will directly oversee our team of Account Coordinators who serve as customer service staff and fulfill a variety of customer-centric responsibilities. The ideal candidate will lead by example, communicate effectively, and will possess the ability to build a great team that delivers measurable results. This leader will be responsible for creating the processes, strategies and reporting that will be rolled out for these touchpoints and customer service situations. Must be an enthusiastic team player with outstanding organizational skills, time management and attention to detail.This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as deemed necessary.Oversee the Account Coordinator team.Mentor staff to manage difficult, escalated customer service issues.

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