Customer Service Executive Jobs in Sydney, Australia

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.We are looking for an experienced Customer Service Executive to join our team based in Lidcombe on a permanent full-time basis.The Customer Service Executive is responsible for delivering a wow experience to our National Customers as a first point of contact for all divisions of Rentokil Initial. You will be required to handle inbound/outbound contact in a professional manner to preserve customer retention and initiate new business opportunities to existing customers that have been requested.Your responsibilities will also include:Managing and prioritizing daily workload in a shared inboxFirst contact resolution for cross category works requiredLiaising with customers directly via email and phone calls on a daily basisResolve problems aligned to complaint resolution and customer in jeopardy procedures by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved problems.Ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other internal departments to resolve enquiries.Build and maintain strong, long-lasting customer relationships with both external and internal customersWork cross functionally with the internal service delivery teams to ensure customer needs are being met.Ability to meet KPIs

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