Senior Operations Manager Jobs in Rome, Italy

About us:PharmaPrime is the first European on demand platform to order and to receive in few minutes all pharmaceutical products at home or at the office. PharmaPrime is partnered with the most important pharmaceutical companies developing Patient Support Programs to improve the adherence of therapy for patients. We put our heart, soul, and skills into making a difference for people. Working together to push the boundaries, we blend the best of our talents to unlock innovation. Will you join us in our pioneering adventure?Your Job:as a Senior Operation Manager you will be responsible for the entire management of Operations accross two countries (Italy and France), from monitoring daily activities and KPIs to defining and implementing operational best practices. You and your team will be primarily responsible for solving any problems that may arise throughout the customer's journey.Main Roles and Responsibilities: You will be in charge of the following tasks:Ensuring that the operational flow of order management is smooth and optimised, from customer order entry to final delivery;Managing the operations team, ensuring that all members have the right tools to perform tasks and the right motivation to provide excellent customer support;Developing and achieving internal and customer KPIs such as delivery on time, first time delivery success and customer satisfaction; analysing KPIs on time, highlighting deviations and introducing corrective actions;Balancing KPI analysis and team management with the day-to-day operations of order management, as everyone has to cooperate in delivering an excellent service;Organising and monitoring Last Mail Delivery, being the point of reference for external and internal stakeholders;Be sure that all the operational procedures are correctly updated and provide support to implement the new oneWorking proactively with operational resources, providing coaching and mentoring so that all teams are able to achieve performance targets; actively cooperating with the rider trainer in managing the operational flow and optimising it;

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