Customer Succes Manager Jobs in Madrid, Spain

Are you ready for a new challenge and are you passionate about Lamp;D? Are you customer-oriented and do you want to help build the success of GoodHabitz together with the team? Then read on quickly!Today is a good day to tell you who we are.We're a fast-growing international ed-tech company, founded in the Netherlands back in 2011. Active in almost 20 countries with 16 offices and over 400 employees worldwide. We’re on a mission: make learning accessible, engaging and fun for everyone, by offering online training courses through our platform that help people become the best version of themselves. Curious about the people behind the scenes? Call us visionaries, thinkers, makers, creatives, we're all unique. We encourage each other, love personal development, celebrating successes, always look on the bright side and welcome any challenge that comes our way.In a nutshellAs a Customer Success Manager Spain you will be responsible for the Spanish customers and be the first point of contact. You will help organisations move forward by guiding them from the start, so that their employees will actually and structurally use our online learning platform.As a strategic and analytical partner, you ensure that our customers get the most out of our products, enabling them to meet or even exceed their business targets. You will always communicate clearly and respond well to the customer's needs, making you a valued long-term business partner.Getting things doneAs a Customer Success Manager you will help customers implement our GoodHabitz online platform and together draw up an action plan based on the company's goals and ambitions. You proactively engage with your clients and their stakeholders by understanding their needs, address issues and offer solutions to meet the expected outcomes.You are also responsible for:- You initiate inspiration sessions for learning and development ambassadors at your customers. The aim is to excite as many people as possible about GoodHabitz and stimulate the use of our products. You do this by bringing up suggestions such as creating an internal marketing plan, organizing events and further communication- You are proactive in the contact with your customers, know their needs and challenges and ensure the structural embedding of our products-You are responsible for the entire customer renewal process. You evaluate the results, identify risks and act on commercial opportunities- You create concrete results and success stories at your customers, share them with colleagues and other organizations as best practice.- You challenge yourself, are open to growth, development and communicate customer feedback back to GoodHabitz so that we can continue to improve ourselves as a company.RequirementsA perfect matchYou are an inspiring Customer Success Manager with a good dose of empathy, allowing you to interact at different levels and be a pleasant partner in conversation with your expertise. This independent position suits an all-round talent with a unique mix of account management and people engagement skills. Of course, you must also love the Lamp;D field and share our vision of online training!You are perfect for this job because:You have at least 3 years of work experience as a customer success manager, human resources consulting and people engagement, or in the Lamp;D field.You are an inspiring individual with an affinity with commerce, IT and our vision on online training courses.You are customer-oriented, solution-oriented and have good communication and commercial skills.You have a fair dose of empathy which enables you to interact at different levels and be a serious, but pleasant discussion partner for everyone.You are able to cope with stress and get a kick out of presenting in front of large groups of people.You have an excellent command of the Spanish language and a good level of English.

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