Account Manager Jobs in Barcelona, Spain

Stream Hatchet has been pioneering the analytics services within the esports and gaming industry for 5 years. We work side by side with the key players in the video game industry to provide them with actionable insights to help them grow their businesses.Stream Hatchet is currently seeking a Technical Account Manager to help amplify sales to video game publishers, brands and esports teams. The account manager will work closely alongside the sales team to identify the questions customers are looking to solve. The account manager will work with the product team to determine the best services to solve those questions.The candidate should possess some account management experience, have strong writing skills, and the initiative to work across departments. An understanding of the revenue lines in the esports and video games market is necessary in order to position the correct product offerings. Ability to utilize CRM tools including HubSpot or Salesforce is highly desirable in order to manage sales processes.A passion and endemic knowledge of the esports and video game ecosystem is essential as Stream Hatchet works closely with leading game publishers, gaming brands, agencies and technology companies. Experience at a prior role in B2B SaaS sales or at another esports team/agency is beneficial.ResponsibilitiesBe a primary face, voice, and point of contact for Stream Hatchet’s customers throughout the lifecycle from onboarding, adoption, advocacy and renewalDevelop customer relationships, ensuring they understand our services and we understand their goalsWork closely with customers to understand their business challenges and recommend creative strategies to increase value with Stream HatchetProvide training and education on our services and tools through demos and custom guides.Collaborate with customers during the onboarding process to integrate their reporting needs into Stream Hatchet’s systemsEnsure customers are successfully leveraging Stream Hatchet reporting to enhance live gaming activationsCoordinate all Stream Hatchet teams to deliver the best in class Publishing services on the marketMonitor and manage customer health to proactively identify customer issues and needs and address to the delight of the customers

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