Associate Software Support Engineer (Night Shift) Jobs in Volos, Greece

With more than 20 years of proven experience, QUALCO is a leading Fintech solutions provider, offering a wide range of analytics-driven, highly scalable enterprise software solutions in over 35 countries worldwide. Our end-to-end technology solutions cover a wide range of needs for Banking, Financial Services, Utilities, Insurance, Retail organizations, and beyond. We are looking for a young, self- motivated engineer to join our Software Support Team and provide high quality support to our rapidly growing client base. The successful candidate will be working closely with our Service Management and Software Development teams, as well as with our clients, to identify and timely resolve issues of our client’s operational environments (rotational shifts 9:00 - 17:00 , 20:00 - 4:00, 23:00 - 7:00 and 1:00 - 9:00).ResponsibilitiesUnderstand clients’ installations and processes;Monitor alerting mechanism and activate escalation process if issues occur;1st level support of client processes;Monitor and report SaaS environments; andUpdate internal Monitoring Tools.

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