Community Associate Jobs in Buenos Aires, Mexico

Who we are500 Global is a venture capital firm with $2.7B in assets under management that invests in founders building fast-growing technology companies. We focus on markets where technology, innovation, and capital can unlock long-term value and drive economic growth. We work closely with key stakeholders and advise governments and corporations on how best to support entrepreneurial ecosystems so startups can thrive. 500 Global has backed over 5,000 founders representing more than 2,700 companies operating in 81 countries. We have invested in 49 companies valued at over $1 billion and 150+ companies valued at over $100 million (including private, public, and exited companies). Our 180+ team members are located in 27 countries and bring experience as entrepreneurs, investors, and operators from some of the world’s leading technology companies.What you will doThis role carries the day to day responsibility of supporting and growing 500 Global’s online community of portfolio companies, founders, and mentors. This includes moderating and engaging with founders on Slack, supporting community onboarding, and tracking and analyzing community metrics.Essential Functions:Monitor and moderate the portfolio online community spaces to ensure a positive user experience.Engage with users, respond to questions and feedback, and build relationships with community members.Provide exceptional customer support to community members, including rapidly responding to help desk questions.Implement community-building strategies and programs to drive engagement and growth.Track and analyze community metrics to measure the success of community-building efforts.Write emails and host calls/presentations with community members to share resources such as guides, tutorials, and FAQs.Use templates in Canva to create graphics for event pages and newsletters.Maintain front-end systems such as simple landing pages and forms.Collaborate with other teams, such as marketing and product development, to align community-building efforts with overall company goals.Manage key Airtable databases, including inputting data, creating reports, and maintaining data integrityOther duties as assigned.

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