Zendesk Solutions Analyst Jobs in Dublin, Ireland


Immedis is a purpose-built, global payroll platform that supports the complete end-to-end payroll cycle and provides advanced reporting and real-time data analytics - addressing its clients global payroll needs in 150 countries worldwide.Immedis is part of CluneTech, a suite of companies providing cutting-edge solutions that simplify global business. We have been recognised as a Great Place to Work for 7 consecutive years, a Best Workplace for Women for the past 3 years and most recently, we were delighted to be recognised as a Best Workplace in Tech for the accreditation first year. Our global footprint encompasses 35 offices worldwide and we do business across 100 countries on a daily basis. We have over 1,600 employees globally and are currently looking for the newest member of our teamWhat Are We Looking For:As the Zendesk Solutions Analyst, you will play a key role in the scaling and success of our case management system, Zendesk, throughout the organization. You will work closely with stakeholders to help ensure the smooth implementation of system improvements and the rollout of new improvements as they come online. As we rely on our systems to provide excellent enterprise-level support to scale the organization, you will be the backbone and the foundation of our success.Main Responsibilities:Manage Zendesk for the entire organisationHelp standardize and optimize configurations, but also lead initiatives of integrations with other applications within the companyWork with stakeholders in: defining their requirementsdeveloping a design against the requirementsunderstanding and communicating the impact of any changesmanaging the support team to implement changes

Original jobs : https://ie.mustakbil.com/jobs/job/871788