Senior Technical Account Manager Jobs in Richmond, United Kingdom

Hello, we’re Twisted Fish, the UK's fastest growing Managed Services Provider.We don’t use recruitment agencies, so if that is you please don’t contact us.We are looking for a senior technical account manager to come and join our team. This is truly an exceptional opportunity for the right people to join the UK's best MSP and further their career.Each day we manage all aspects of our 150+ customers' IT infrastructure. This covers over 5,000 end users.As a Technical Account Manager you are responsible for the strategic, technical and commercial relationships with a number of clients in different verticals. This is a hugely exciting role for a senior engineer or IT Manager wanting to make the shift into consultancy.Because of the nature of the role the ideal candidate will have excellent written and spoken English, as well as the ability to translate highly technical solutions into plain English and convey the benefits to C-level executives.Responsibilities will include:Overall accountability for their client relationships.Understand customers’ business requirements and translate these into technical solutions.Develop IT roadmaps for each client organisation and present these to C-level.Design technical solutions and scope projects for hand over to the project team.Act as both an internal and external escalation point for strategic decisions and customer issues.Arrange and participate in regular calls and meetings with customers to provide consultancy.Making recommendations to improve profitability of existing customers.

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