Fraud Specialist Jobs in London, United Kingdom

At MATCHESFASHION we are on a mission to offer the most personal luxury shopping experience in the world. We are renowned and respected for the relationships we build with clients and our brand partnerships. To achieve our ambition, we capitalise on our unique combination of technical savviness and global innovation mixed with curated content.MORE ABOUT USWe bring together a modern edit of over 700 established and new generation designers. Founded over 30 years ago as a brick and mortar store, we transitioned online in 2012. In 2017, APAX Partners acquired a majority stake in MATCHESFASHION, fueling our expansion. We now ship to 176 countries, have over 70 million site visits and 95% of our sales are online with the majority of sales made internationally. We have a global website, mobile apps, retail stores, private shopping, VIP events and 24/7 customer care and MyStylist teams. We have offices in the UK and Hong Kong. In London, our head office is based in The Shard, our brand-new creative hub is in Here East and last year we launched No.5 Carlos Place, a completely new retail concept combining digital and physical interaction. We lead the way, moving our industry forward, and we are always looking for talented individuals to come in and inspire the world with us. RESPONSIBILITIESAt MATCHESFASHION we are on a mission to offer the most personal luxury shopping experience in the world. We are Continual logging and monitoring of fraud alerts.Contacting customers, banks, payment providers amp; shipping companies on fraud-related matters.Reviewing of all high-risk orders, utilising a variety of methods to research orders and their validity.Contacting new/existing clients whose orders are deemed high risk, extracting pertinent information to verify the order whilst maintaining the highest possible standards of customer care and client experience.Regular contribution to the amendment of online business rules, including recommendations to the adjustment of existing scoring to improve detection and suggestions for new fraud rules as evolving trends emerge.Identifying new methods and business practices to help reduce fraud and chargebacks.Supporting other areas of the business, including the Distribution Centre, Customer Service amp; Marketing, to ensure the seamless transition from when an order is placed to when its dispatched, while simultaneously safeguarding the business.

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