ChatBot Specialist Jobs in Athens, Greece

Are ChatBots and AI your passion? Do you have a technical and designing background? Do you enjoy content creation and configuration? If so you could be our next ChatBot Specialist to help our Customer Excellence team's center pages across a full gamut of Viva Wallet’s customer knowledge channels, products and services within a fast-paced and intrapreneurial environment.Why us?Viva Wallet is one of the fastest growing Neobanks in Europe with a footprint in 23 countries, experiencing double digit monthly growth and partnering with one of the word's largest banks. We lead technology development with first to market applications such as Tap on Phone to turn your mobile phone into a payment terminal.More specifically, as a ChatBot Specialist, you will:Categorize, analyze and design flows for chatbots to optimize and automate customer service experienceQualify, monitor, analyze all chatbot data and collaborate with stakeholders and seek best practices for the continuous improvement of chatbotsMaintain and improve documentation pertaining to chatbot conversational flows, intents and platform configurations.Maintain, analyze and improve all conversational components, implement new strategies in editing Help Center articles to deliver targeted information to our customersDefine ChatBot KPIS’ and ensure that all key projects milestones and timelines are met and propose alternatives plans and actionsExtract monthly customer’s satisfaction reports to identify key areas of improvementWork closely with Customer Excellence Manager to improve customer’s satisfaction

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