Customer Success Executive Jobs in Melbourne, Australia

Our MissionWould you agree that our health is the most precious thing we have? And that each patient should be empowered to make confident decisions on their healthcare? Well, we aim to be the first healthcare review platform trusted by patients and healthcare professionals globally. Our mission is to help over 100 million patients by 2025. If this sounds like a mission you would like to be a part of, then apply now!We’re DoctifyWe are a global healthcare review platform, empowering patients to make confident and informed decisions on their healthcare.Since 2016, we have helped over 50 million patients with their health and social needs, whilst over 25,000 doctors, dentists and hospitals have joined us across 5 international markets.Doctify is backed by leading European investment funds Amadeus Capital Partners, Keen Ventures as well as investors such as Sir John Hegarty (founder of Saatchi amp; Saatchi), and Tom Teichmann (early investor in,, and Simba Sleep).We’re a team of over 100 passionate people across 5 countries on a mission to leave no patient left unheard! The RoleAs we continue to grow globally, we are looking for a Customer Success Executive to join our team. You will be engaging with a portfolio of hundreds of consultants and focus on providing high-class service to all customers, leading to a consistent improvement in the Customer Happiness Score and contributing to the continued growth of the company.You’ll Be Responsible ForThe health of your own portfolio of customersResponding to and resolving success related inbound queries from your portfolio of accountsProactive outreach to help our customer maximise the benefit of their Doctify subscription through structured campaigns, to drive product adoption and health score indicatorsUsing data to identify and monitor customer health scores and identify risk clientsManaging cancellation requests from your portfolio of customers and follow the defined processes in order to retain them as paying customers and reducing churn

Original jobs :