Customer Success Manager Jobs in Munich, Germany

Are you passionate about the language industry and technology? Would you like to become the trusted advisor for your customers and see how you contribute to their success? Are you driven by strong team spirit, international work environment with flat hierarchies and plenty of chances to bring in your strengths and ideas? Are you curious, trustworthy, caring and ambitious? Yes? You should definitely read on!The role you’ll playWe are looking for a Customer Success Manager to join our Customer Success team in Munich or Hamburg. You will be the portfolio owner of a couple of large accounts with many divisions and as such you will have the full overview of your customers and of their budget. Together with an allocated subject matter expert, you must understand the customer’s organization and thus provide added value to the customer. You are also expected to work closely together with our Operations Solution Team, this in order to optimize processes and improve customer satisfaction. You plan and orchestra customer business reviews, and you will participate in contract negotiations, both in cooperation with the subject matter expert and the Customer Success Director. You will also be the customer’s go to person in relation to invoicing and pricing. The team you’ll be a part ofYou will be part of a team of four Customer Success Managers located in Hamburg and Munich. You will report to the Director of Customer Success. The team fosters a positive working atmosphere, in a company with a strong focus on growth and personal development.If you want to make a difference, make it with us bySustaining account growth and profitability within the allocated account areaBuilding and managing account relationships, including what, when, who and how/where communication in customer life-cycle stagesMaximizing product usage through product adoption activities, e.g., on-site shadowingEnsuring delivery flow within the allocated account areaEnsuring customers’ quality expectations are met within the allocated account area

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