Shift Lead Jobs in Manila, Philippines

WHAT IS YOUR ROLEAs the Shift Lead, you are responsible for the day-to-day management of your team. You will serve as a point of escalation for issues outside the authority of a team member, as well as coordinate with clients from time to time. You will also be working with the Client Experience Manager and the People Experience Team to identify growth and development opportunities for the team members.WHAT YOU WILL DOPeople DevelopmentPerform QA and deliver reports to identify team member effectiveness based on identified key performance metricsImprove training effectiveness by developing new approaches and techniquesIdentify growth and development opportunities for team members to enable career progression and self-developmentMonitor and assess team members’ performance, and provide timely feedback through regular coaching through the Employee Discussion Log and Biannual Performance AppraisalsHelp in culture building particularly in embracing our Core Values and exemplifying what a Boldr leader should be

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