Customer Care Executive - Export (Germany) Jobs in Aylesford, United Kingdom

Pineapple Contracts opened their doors for the first time in 1975. A family run company, started by William Hathorn, Pineapple began making pine furniture for the retail market and traded as, ‘Pine Productions’.In 1987, Pine Productions moved their focus to the healthcare furniture market, having identified a demand for strong, safe and durable healthcare furniture which avoided the ‘institutional’ appearance, common at that time. With a new direction, a new name was required and we became simply ‘Pineapple’. Pineapple, now a global company with headquarters in Kent (UK), have offices in France, Germany and the USA, still runs by its original ethos, and employs over 120 people worldwide.We are now looking for a skilled and experienced Customer Care Executive to join us to support the German Sales Team.KEY RESPONSIBILITIES: Creating quotes for Sales RepsRaising Sales Order in 123, including Special costing orders and Aftersales ordersOrder Management, including adding orders and sample orders onto 123, sending PO confirmation to customers, requesting part numbers and costings if needed and delivery updates to customers.Chase the sales team for any outstanding detail holding orders back such as upholstery choices/delivery addressesStock checks for both orders and internal customers in 123 Creating new part requests / completing orders in 123 Dealing with amendments to orders Dealing with delays to orders ensuring the customer and internal departments are updatedLiaising with various internal departments to progress orders / gain updates to communicate to customers, along with any Aftersales communicationLiaising with Workshop/Delivery Team with regards to order delivery dates and ensuring customer is updated regularly with delivery statusRaising ‘Sample’ orders in 123Liaising with Transport/Export and German Sales teams to coordinate customer deliveriesLiaising with German office, dealing with internal queries/order updatesEnsuring all paperwork and dates on the order processing system are kept up to date. Problem solving and providing solutions for any customer complaints, queries or delays Providing accurate updates to sales team in relation to their order status Various administrative tasks to support team Challenge our processes and always think of ways to improve them

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