Site Reliability Engineering Architecture Lead Jobs in London, United Kingdom


Who we areCashplus is a leading UK challenger bank for small businesses. We offer faster, smarter, simpler current accounts for the entrepreneurs, independent businesses and consumers that power the UK economy, yet are too often overlooked by high street banks. Since 2005, we’ve created easier ways for more than 1.6m customers to pay, bank and borrow through our user-friendly digital platform. We understand what our customers need time and money to run their businesses and live their lives and our secure, innovative products are designed to help, where others can’t or won’t. A true fintech pioneer, we are a fast-growing and credible UK challenger bank.http://www.cashplus.com/Our Values amp; BehavioursCashplus puts the fair treatment of customers at the heart of our business model. Our business goals are:1. Becoming a bank that customers love2. Developing brilliant, sustainable products3. Earning an outstanding reputationCashplus values are:· We innovate with purpose· We are upfront· We do it right· We are all inThe RoleWorking as part of the Site Reliability Engineering team, the SRE Architecture Lead is responsible for the performance of a squad of circa 3 engineers who are responsible for the architecture of our platform. This includes working with Development, Info Sec and Service Delivery to ensure our platform is resilient, secure, scalable with increasing levels of automation, to deliver the needs of the Bank. The role also includes supporting BAU activities and Incidents, as required.Team Hybrid Working StyleWe are very proud to offer one of the most flexible hybrid working arrangements in the industry!The expectation for this role, will involve a minimum of one day each month - working out of our London Bridge officeKey AccountabilitiesSite Reliability Engineering· Team lead Responsible for the line management, performance and work allocation of a squad of second line engineers focused on Architecture and Project work· Reporting / Jira / BAU Effective and on time Management of ticket allocation for the SRE Architecture team as well as weekly, monthly and yearly Reporting.· Teamwork Documentation and Development design, document and share specialist knowledge with other members of the team, including delivering training sessions when required as well as taking responsibility for all relevant documentation (updates, storage and roll out).· Service Continuity take ownership of the architecture and design of the underlying Banking Platform to deliver agreed RTO, RPO and MAO targets, including supporting BCP activities and regular testing of DR and BCP. · Service Levels understand and contribute to the Service Catalogue and architect to deliver agreed SLAs, including working with relevant third-party suppliers as required.· Security ensure high levels of security by design, along with architecting a platform which supports monthly patching and vulnerability management to meet company approved information security policies and procedures, which includes PCI-DSS compliance and will include NIST-CSF in future.· Lifecycle Support support management of IT assets to ensure they are fully supported, including planning upgrades or replacements prior to end of life, to avoid increased risk or service interruption.· Financial ensure software licences are used within agreed Tamp;C’s and that physical assets, including cloud, are utilised efficiently to avoid waste.· Availability achieve SLA’s by building and maintaining services with no Single Points of Failure, identifying weak or failing components for replacement before they cause incidents.· Capacity Support configure and monitor infrastructure usage over time and with alerts to ensure we are always ‘one step ahead’ of demand.· Incident Support configure and respond to monitoring alerts for issues with any devices, supporting incidents 24x7 (via paid team On-call rota) to recover service as quickly as possible and within agreed RTO and RPO, escalating when required.· Problem Resolution - support the PIR process and provide recommendations to avoid future incidents, including timely delivery of agreed solutions.· Configuration and Assets maintain configuration repositories, including network diagrams, IT asset management system and agreed documentation.· Change Management support the wider project and change programme, design and deliver agreed improvements following governance processes and industry best practices including documentation. · Releases - ensure all changes are released or made into controlled environments following agreed and repeatable processes, including roll-back to a known working state.· Reporting - provide agreed reporting and updates to the CTO and wider team, including accurate status of tickets being worked on.· Horizon Scanning and Strategy keep abreast of relevant new technologies, security threats and regulatory changes to support the Site Reliability strategy.Risk and Control Management· Risk mitigation through best practice and by following company procedures, including Change Control.· Identify risks and escalate to management, maintain Technology risk register, and support the wider Enterprise Risk Management framework agenda.Personal Development Plan (PDP)· Ensure completion of company mandatory training.· Agree a PDP and objectives withline manager and track progress to agreed timescales.People Management· Ensure completion of company mandatory training for direct reports. · Ensure completion of Performance Appraisals forms and PDP for relevant team members.· Request support and guidance from People team when required and in relation to Performance and Wellbeing of direct reports.You'll Need to HaveEssential: · Good verbal, written communication and interpersonal skills· Experience with CI/CD pipeline technologies and tools like Octopus, Jenkins, Ansible, Terraform, Packer, GitHub· Application Log Management tools ike Elastic / Logstash / Kibana, Admin and Management· Message queue technology, like RabbitMQ, IBM MQ· Strong experience in Windows Server architecture design, configuration and troubleshooting techniques including: Windows 2012/16/19/22; Active Directory; Group Policy, DNS; Certificate Services; IIS, DFS· Office 365 and Windows 10 administration· Windows automation through PowerShell scripting and other tools · Experience and ability to achieve and maintain PCI or similar security standards (e.g. PCI-DSS, NIST-CSF or ISO 27001)· General technical skills: problem solving, network and security infrastructure, storage area networks, backups, firewalls, load balancers, virtualisation, monitoring, alerting, efficiency and optimisation, architecture design, documentation, procedural controls, identity and access management, automation, DevOps, CI/CD, cloud hosting, 24x7 support Desirable: · Experience managing and running a small technology team.· Experience managing and maintaining backup services like VEEAM, Zerto or similar · Experience and familiarity with one or more of the following network appliances: F5, Arista, Juniper, Fortinet, · Experience in CentOS/RHE, DDoS (e.g. Cloudflare), RDBMS (e.g. SQL Server), Rabbit MQ or IBM MQ· Professional certification in at least one of the following programmes: Microsoft, VMware, F5, Cisco, Azure· Experience implementing or managing cloud-based infrastructure solutions, e.g. Azure, AWS or GCP· Graduate Calibre or equivalent, ideally CISSP, MCSE and ITIL qualified· Experience working in financial services, payment organisations, Banks or an understanding of working in a regulatory environment where good governance is a requirement and a benefit· Membership of relevant professional body· Strong understanding of open data sources and supporting the delivery of APIs, e.g. for open bankingIn return you'll enjoy· Competitive basic salary · 7.5% of salary in cash allowing you the flexibility to decide your own benefits (or simply take the cash)· Share Option Scheme· 26 days’ holiday increasing each year of service to 33 days· Ability to buy and sell a further 5 days holiday each year· 4 x Life Assurance· Pension salary sacrifice· Family friendly policies · Regular social activities and team events · Charity Volunteering DayCashplus is an equal opportunity employer. Individuals seeking employment are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.Job Specification

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