Income Advisor Jobs in Chelmsford, United Kingdom

We’re a local housing association that’s passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don’t stop there. We offer a wide range of support and services to help our customers and their communities to thrive. We want to be an organisation that cares about our customers and communities and is determined to make a difference. We'll be bold and open-minded in our pursuit of solutions to help people transform their lives.What you'll be doingWe are looking for a new Income Advisor as a result of internal progression, who will manage income collection for a patch of mixed tenure households with the aim of supporting customers to sustain their tenancies Effectively manage rent, service charge and debt collection on a mixed tenure patch including rented homes, homeowners, garage licences and commercial properties.Follow the principles of the pre action protocol for rent arrears recovery focusing on early contact with customers if they fall behind with their rent or service charges.Refer or signpost customers to internal and external services to help maximise benefit entitlement, employment support, debt management and other tenancy support.Assist customers to access DHP, homeless prevention loans and our internal hardship fund.Where you are unable to resolve rent arrears with a customer, take appropriate recovery action, including issuing notices, commencing possession proceedings and representing CHP at court.

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