Operations Manager (Janitorial Services) Jobs in Phoenix, United States


OverviewMarsden West is a facility services provider of commercial janitorial, building maintenance and specialty property services with operations serving customers throughout the Southwest United States. Marsden West is one of the Marsden Holding, L.L.C. facility services companies; together the Marsden companies clean, maintain and secure nearly 300 million square feet of business and industrial environments every day. Marsden is a building services contractor known for its operational excellence and its ability to provide great services to small businesses and large multi-state or multi-regional companies alike. Marsden enjoys an unmatched reputation for maintaining property value and for helping business owners and property managers meet their objectives for their facilities. An industry-leading company of integrity, service dedication and innovation since it was founded in 1952, Marsden has succeeded by dedicating itself to providing customers with an ever-expanding array of cost-effective, superior-quality commercial property services.RequirementsCore ResponsibilitiesDevelops and maintains customer relationships through a scheduled program of calling and meeting with all property managers/clients within the assigned accounts.Handles all customer correspondence related to changes in the building budgets and staff to include letters, email, fax, voicemail, telephone contact, etc.Actively develops supervisory and management staff to prepare for corporate growth. Major responsibility in this area involves advancing associates along Marsden’s STEPS Career Path.Conducts monthly operations staff / training meetings with all area managers in the assigned area.Interviews and recommends supervisory and management staff for positions within the assigned area.Responds to customer complaints by coordinating the activities of area managers and their staff.Is able to operate a Microsoft Windows-based computer to prepare payroll documents, budgets, write letters, send email, etc.Ensures that an account manual/data sheets of all important account-specific documents is available at all assigned accounts.Assigns tasks to associates and inspects completed work for conformance to standards.Performs other related duties assigned by management.Secondary ResponsibilitiesVaries-as assigned by Director of Operations and Vice President of Operations.Business ConductCommits to behave in compliance with the company’s values and Code of ConductBuilds a culture of work safety and leads by example with one's own safe behaviorTreats co-workers with respect and approaches conflict with positive intent and professionalismAsks questions to understand why we do what we do and how we do it - champions change when improvements can be madeEnsures one's own compliance with the company's published Operations Standards

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