Guest Services Agent - Nights Jobs in Kingston, New Zealand

About The RoleIf you are passionate about service and have a smile to match, we are seeking a Guest Services Agent for the night shift. The timings for this shift is 11:00pm - 07:30am for our 153 room hotel.We are looking for an enthusiastic applicant who understands the meaning of great guest service, team work and attention to detail. A team player who enjoys the hospitality industry and wants to further their career.This role covers night shifts during the week, weekends and public holidays. You will need to be flexible to work all rostered days and preferably come with a minimum of 1 years customer service or hospitality experience.This role will also require porter duties from time to time and assisting in other areas of the hotel as needed.This Full Time permanent role (Minimum 30 hours per week) is based at Sudima Auckland Airport and the hourly rate is $26.60 per hour.The primary objective of this role is to check guests in and out in a timely manner and amaze guests with outstanding customer service. On a daily basis, the successful candidate will:Responsible for ensuring a smooth check in and out process and guest satisfaction.Ensure a warm and friendly welcome every time a guest enters the hotel.Follow security procedures and emergency procedures to ensure the safety of all our guests and team membersEnsure you have an up-to-date knowledge of all room categories and amenitiesAnswer phone calls and ensure guest requests are actioned and followed up with relevant departmentsEnsure you acknowledge VIPs and provide them with appropriate serviceHave a thorough knowledge of the surrounding location including local amenities, transport facilities, local doctors and emergency information in order to provide accurate information to support guest needsAttend ongoing trainingCarrying and or storing of luggage/car parking when required.Pick up and drop off of guests to the airport as requiredClean and Maintain public areasPreparing food and beverages for Room Service for our guest, floor clearance of room service traysAdvising on and arranging reservations and accommodationReceiving and resolving guest complaints

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